Waveney Motorhomes Terms & Conditions 2024

Payment is strictly upon completion of the work carried out, and should be made on the day by cash or card (unless previously agreed).

Online Transfer is fine but may delay paper work, as we will only release upon cleared payment.

Cheques are only accepted when paying mail order, deposits or in advance of order, in all cases funds need to be cleared before, work commences or parts are ordered. Please make cheques made payable to “Waveney Motorhomes”.

Deposits taken for special order parts to be ordered for customers are non-refundable.

Please be aware that when we are working on a van due to the electrical and gas testing involved, it is a restricted area and nobody is should be in or around the van without our knowledge and permission. This is for safety and insurance reasons.

Gas Safe inspections please note that the standard service or habitation inspection does not include a Gas Safe Register (Landlord) certificate, and is not the same inspection. If a Gas Safe certificate is required, such as if the van is rented or used for business. This is a standalone inspection with the correct legal paperwork issued. By law, you must have the annual inspection certificate if rented or used for business!

Discount servicing offers only apply to full caravan servicing (brake drums removed) and motorhome habitation inspections unless stated. Any offers need to arranged and agreed with us before discount can be claimed and only one offer can be used at any time.

Smoke and CO alarms, please make sure alarms are working in order to test with good battery, if they are not working, they may be failed on inspection or we may add a battery which is chargeable.

CO alarm testing as from 2018 to test the sensor on CO alarms fitted to vehicles (it is no longer just acceptable to just use the test button). Please ask if needed.

Insurance please be aware that as a mobile service, we are only insured to carry out servicing, inspections and minor repairs and installations to motorhomes and touring caravans.

Prior to any work carried out a visual inspection may be done internally and externally. Notes of any damage, stains dints etc will be recorded and photographed as necessary to ensure the protection of both owner and engineer.

Written estimates available on request.

If a fault is found which is beyond the normal service schedule, we will inform the owner. But will not repair it without the owner’s permission.

The owner’s permission to repair or replace will always be obtained prior to any such work being carried out, or an amount specified beforehand. If we do not have specific permission will will not carry out any extra work.

In case of the engineer being unable to gain access to the caravan or motorhomes due to unavailability of the correct keys or conditions. The booked service charge will still be invoiced to the owner.

It is the owner’s responsibility to ensure that:

Safe access is available at the time and date which has been booked for servicing or repair.

There is sufficient exterior clearance to access the external equipment and wheels.

The interior of the van is free from obstructions to the internal equipment and appliances, which need to be serviced, i.e. lockers are empty and floor is free from obstructions.

All work carried out normally comes with a minimum 12-month warranty for labour, this doesn’t include small damp repairs (lip sealing) as there is no guarantee on minor damp repairs unless stated in writing.

The toilet cassette must be empty, clean and disinfected or the toilet will not be inspected!

The caravan or motorhome should be on level solid ground (gravel is fine as long as it is not soft underfoot), or we may not be able to work on it!

In the event of adverse weather conditions it may be necessary to reschedule your service. We shall endeavour to give as much notice as possible and re-book as soon as we can.

The result of a service, damp check, gas pressure check and electrical safety check are an indication of their condition only at the time of inspection only.

When vehicles and appliances are being inspected (this does not include any appliance servicing), they are being inspected for operation and safety only, but any observations will be reported. Appliance servicing may be required for warranty purposes and would incur an extra charge, if this is the case we need to be notified well beforehand.

If any inspection or service is carried out and there is no mains (230v) hook up supply available, we will use a generator to test the basic safety of the installation. However, we may not be able to fully test all mains appliances at that time due to appliance consumption rates and the amount of time needed to fully test if needed.

Special order parts (something a customer has specifically asked for) cannot be returned unless faulty or previously agreed in writing.

We take most seriously any complaint with our service, therefore if you are unhappy with anything please contact us on 01502 513560 stating any problem with van details and we will do our utmost to resolve any problem as soon as possible.

Data Protection (GDPR) please be assured that any customer details we hold or communication we have with a customer, will not be passed on or be made available to anyone other than Waveney Motorhomes Limited. All such information is kept on password protected and encrypted computers. We do not and will not use this information for marking in any way.

This does not affect your statutory rights.